Patient representatives provide answering services for after hours and during business hours so clinic staff can be covered for meetings, in-services, and other outages. They also facilitate communication between clinic staff, as well as between patient families and providers based on clinic protocols.
- Answers calls live 24/7 for over 80 clinician groups
- Determines the caller’s needs and follows clinic specific directives and protocols
- Provides emergency backup for unscheduled closures and high volume overflow
- On-call schedule management
- Customized scripting and paging formats